• Flexibility refers to the ability to response towards the changes associated with varying situations. In management, flexibility means the responsiveness of the management pans and actions to cope with the ever changing environment in all organizations(Susaeta, Andres, et al 58). The objective of flexibility is to enable the management to respond to new emerging issues and it can be well implemented in an institution by avoiding irrevocable and premature management decisions.
  • Productivity refers to the measure of the efficiency of production in an organization. The main objective of productivity is to raise the quality and quantity of the goods and services offered to consumers thus increasing the revenues of the organization(Rice &Albert142). Productivity is implemented through motivation of workers and it works out through increased output levels from the operations.
  • Outsourcing is the process undertaken by companies to use third parties to perform non-core business activities of the company. The objective of outsourcing is to enable the company to focus on its core specialties(Vetrakova, Milota, Marek & Miloš88). The process works once the company has analyzed the competence of the third party, the financial implication of outsourcing, determination of the advantages of the undertaking and establishment of a clearly written contract between the two firms.
  • E-commerce is the buying and selling of goods and services over an electronic networks basically the internet(Lacka, Ewelina, Hing & Nick126). The objectives of using e-commerce in many organizations are to attain speed and wide variety of offers since the internet is accessed internationally. This process is conducted using software application installed in phone or computers such as emails and online catalogs.
  • Process design is a common activity in production that is used to determine the workflow, the material requirement and the implementation procedure of a certain process. The objective of process design is to help the management to attain quality output from the processes involved(Laguna, Manuel &Johan286). Process designing is done by experts who have proven competence in the field and delivered to management for implementation.
  • Lean production is a management approach developed in japan that focuses on reducing waste in production while maintaining quality of output(Hajmohammad, Sara, et al 317). The goal of lean production is to reduce costs of production by making businesses more efficient to respond to the market demands. This approach works through cutting out all activities that do not add any value to the production process.
  • Balance scorecard is a long term planning and management system adopted by organizations and government departments(Bjørnenak, Trond &Katarina 166). The objective of balanced scorecard is to help in analyzing and monitoring the progress of the organization towards attainment of its strategic goals.This system analyzes organization in learning and growth perspective, business process perspective, customer perspective and financial perspective.
  • Value chain analysis is a management tool used to work out the best way to create more value for customers(Rothaermel& Frank102). The main objective of this analysis is to create products and services that meet the expectations of the customers. This process involves analysis of the activities involved, the value added and finally evaluation of the plan of action.
  • Service blueprint is a picture that clearly portrays the service system that can be easily adopted by different people providing the service. The objective of service blueprint is to identify the productivity and customer experience improvements attained(Radnor, Zoe, et al 411). This technique can be used to design improvement of existing services as well as acting as reference for changes in the system.
  • Continuous improvement is an intermittent effort undertaken to improve the products, services and processes of the organization(Peris, Marta & José96). The main goal of continuous improvement is to identify the available opportunities in the market and capitalize on them to streamline work. It works in a cycle starting with identification, planning, executing the changes and finally reviewing the impact of the changes.
  • Supply chain managementconsists of all activities that must be performed in order to get the right product in terms of quality and quantity to the right consumers at the right time. The main objective of supply chain management is to ensure customer satisfaction is maintained at all times(Qin, Jing & Xiaofeng 56).It focuses on planning and forecasting techniques to achieve competitive advantage in the market.
  • Just in time systems are used in inventory control to ensure that inventory needed for production is delivered just when needed. The objective of these systems is to eliminate any product inventories from the supply chain(Ha, Kiryong, et al 86). Just in time systems focuses on all activities of production from designing of the product up to the manufacturing operations.
  • Global operations management involves development and implementation of the strategies and policies that enable an organization to successfully compete in the global market. The objective of global operations management is to boost the sales and increasing market share of the company in the international market(Brown, Steve, John & Richard 345). For an individual to successfully perform this task deep knowledge and skills about international operations are required.
  • Quality function deployment is a process developed in japan to help in transforming manufacturing processes to achieve design quality. The objective of this process to enable manufactures to understand customer requirements in a better way and try to bridge the gap between the organization and its customers(Oakland & John126). Quality function deployment is performed in four phases that include product planning, assembly deployment, process planning and finally quality control.
  • Cause and effect diagram was developed by Kaoru Ishikawa who started the quality management processes in the Kawasaki shipyards(Atkinson, Simon, et al 286). This diagram analyzes the potential causes that result into a particular effect and they are arranged in the hierarchy of importance. This process involves mainly the manpower, materials and machineries needed to implement specific policies and procedures.
  • Flexible manufacturing system consists of automatic machines that are classified in various groups of workstations for material handling and storage services that computerized. The objective of using these systems it to facilitate processing of different parts simultaneously without unnecessary delay(Dima & Ioan 134). Flexibility test of the systems involve part variety test, schedule change test, error recovery test and new part test.

Work Cited

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