Answers to Frequently Asked Questions: Exceptional Writing Service!
  • Delivery Options

    Will I have the opportunity to provide feedback?

    We would be delighted to receive your feedback! You should find a comments or feedback form in your personal account area, or complete our satisfaction questionnaire to share your views.


  • Can I have the paper you provide edited?

    Your paper will be sent in .doc (MS Word) format and that can be edited. Remember, however, we will only accept revision requests or entertain plagiarism accusations for the parts created by our own writers.

  • What happens if my paper does not arrive by deadline?

    Firstly, do not worry or panic. Get in touch with our customer support service by telephone, email, live chat or through our messaging service. These experts will investigate the problem. It could be there is an issue with your email system (our message may have been filtered by your ‘Spam’ system), your assigned writer may be awaiting some information, or it may be the deadline was delayed due to late payment.   


  • How can archived files be opened on my IPad or IPhone?

    We suggest you use software programs like WinZip or iZip (both available free from the App Store) to open archived files.

  • How will I receive my completed paper?

    Completed papers are posted to the customer’s personal account page, from where they can be downloaded, or they will be emailed to the customer. Individual files are sent as MS Word documents and multiple files in zipped format.


  • Policy on Plagiarism

    Do you provide pre-written essays?

    Our company does not keep or sell pre-written essays because this means your paper would be available via the Internet.

  • How can I be sure my paper will not be plagiarized?

    Our company uses four separate detection systems to ensure the papers you receive are entirely unique and free of plagiarism. It is important to note that certain parts of a text are not considered plagiarism e.g. direct and correctly-formatted quotations, tables of content, and/or different parts of an assignment i.e. the question part.

  • Is using your service considered cheating?

    As mentioned earlier, we merely provide copyrighted content or model answers for you to use solely for research or educational reasons.

  • Making Payments

    Are there any hidden costs with your company?

    No. There are no “blind” or hidden fees with You simply pay the amount indicated on the order page. You are only likely to be asked to pay an additional fee if you make significant changes to order instructions. 

  • How and when should I pay for my paper?

    After completing our order form, you will be request to submit payment. Since payments are not received by us directly, there may be a gap between you making payment and us getting it. However, we do need full payment before we can allocate a writer to your project. Once payment is verified, a writer will commence work on your assignment.

  • Our Company’s Guarantees

    What should I do if my order is not delivered?

    Essentially, there are two main reasons why a customer might not receive their paper. These include situations beyond our company’s control (e.g. technical problems) and force majeure, which are situations such as hurricanes, strikes, wars, and so on. Please get in touch with our support personnel if you run into any technical issues on your side and we will try to send your paper by some other method, e.g., email, live chat, and so on.  

  • What happens if I am dissatisfied with my paper?

    If there are any parts of your paper you disagree with, you may request a free revision. Just send your revision comments to your assigned writer via your personal account page. Please note that revision requests for papers of between 1 to 19 pages should be submitted within 2 days (48 hours) of deadline expiration and within 1 month (30 days) for orders of 20 pages or more. If your changes are significant or are submitted late, an additional fee based on complexity level will apply. Refer to our Pricing Policy page for additional information on our prices or get in touch with our support personnel if you need help calculating prices.  


    Do you post customers’ papers online? does not store, post, distribute, or sell already-written papers.

  • Are your services confidential?

    It is against our policy to sell or share customer information with any other parties. We do not collect any financial data about customers.

  • Does your company offer refunds?

    We strive to ensure customers are satisfied with every paper we provide. Therefore, if you require any changes, you may request a revision (free-of-charge) for up to two days after your deadline expiry. In the event you are still not happy with our final product, you may be entitled to your money back under the terms of our Refunds Policy. Our experts will look closely at your complaint and in the rare event we find our writer did not adhere to your instructions, we will offer a full or partial refund. Refund requests may be submitted for up to two weeks (14 days) after an order is delivered.

  • Our Processes

    What is meant by my personal account and/or orders page?

    Our company does not use individual registration forms. When you first order from us, you provide your email address and a password. These are then your login credentials when you return to our website. Your personal orders page provides information about your order, the facility to contact your assigned writer, the option to upload or download any documents or files, and the opportunity to leave feedback.

  • In what capacity can any paper you provide be used?

    Bear in mind that we provide model answers for you to use for research purposes but you should not submit these papers as your own effort. Please refer to our terms and conditions for more information on fair usage.

  • How quickly can your company complete my order?

    This mostly depends on size and complexity level. You will be able to specify your own deadline, but the tighter this is the more your paper will cost.

  • Is it possible to change my instructions and, if so, how?

    Our company is usually open to accommodating changes unless these are significantly different to original instructions or they affect the educational level or deadline. If significant alterations are needed, you will likely be required to submit a new order to compensate our writer since they will need to modify your paper according to your new instructions. Significant changes are considered to be those that affect order size, level, content, and deadline. Should you want to make urgent alterations and you are short of time, contact our support staff via email or live chat. We strongly advise customers to submit all order-related materials at the time of ordering or prior to us assigning a suitable writer.

  • What if my order has not yet been assigned?

    Our flexible writers are given free choice when it comes to accepting orders and we additionally check that they match the requirements of an order. This enables us to get the best possible results. So, you need not worry if a writer is not immediately assigned! If your deadline is under six hours, feel free to contact our support staff via our live chat system.   

  • How is a writer assigned to me and how can I contact that person?

    Once your order is submitted and payment received, our representatives will look for the most suitably-qualified writer for your project. Feel free to use our messaging service, which you will find on the orders page, to contact your writer, e.g., if you have any questions or your writer needs any clarification.  Whenever we send a message you will immediately be notified by email.

  • How is a writer assigned to me and how can I contact that person?

    Once your order is submitted and payment received, our representatives will look for the most suitably-qualified writer for your project. Feel free to use our messaging service, which you will find on the orders page, to contact your writer, e.g., if you have any questions or your writer needs any clarification.  Whenever we send a message you will immediately be notified by email.

  • What is the procedure for placing an order?

    The ordering process at is as easy as ABC. Locate the order form on our website, complete the required fields including those asking for your contact details, and pay the indicated amount. Remember to attach any applicable course materials and your professor’s instructions.   


  • What Our Writing Company Does

    Will I be required to pay for a bibliography, Works Cited or Reference Pages?

    The answer is no! However, we do ask that these requirements are listed at the time of ordering. We will include a bibliography or reference list free-of-charge and formatted in an appropriate style, e.g., APA, Chicago, MLA, etc. with your paper.  

    Of course! The services our company provides are legitimate since any written work you buy are copyrighted texts created by a qualified writer or a model answer for you to use in the course of research. does not tolerate plagiarism or any type of student cheating.

  • Does your company only provide assistance with writing? offers a full range of writing-related services to both academic and business customers. As well as help with writing, our services include assistance with research projects, proofreading, and editing. We can help with any type of scholarly writing, e.g., essay papers, term papers, research papers, book reports, critical analysis, reviews, thesis papers, dissertation papers, resume writing and a great deal more!

  • By what means can I contact your company for assistance?

    Our company is on hand 24x7 and 365 days per year. Therefore, we can be contacted at any time by phone, email or through our live chat system if you have any questions. Alternatively, you can post a message from your orders page. Our customer services team is always here to help you!

  • Is your online writing service different from other writing services?

    The answer is yes! Our company does not claim to provide the best quality because this happens anyway, but we also claim to provide our customers with the best level of service! With us, you need not worry about high-quality or the end result because we work hard to protect the interests of our customers and surpass their every expectation!

  • What level of writers does employ? hires only those writers who are properly qualified and capable of handling any writing task. We usually assign writers who hold Bachelor degrees to papers for college and high school level, and writers with Master’s or PhD degrees to more difficult assignments.